Ho-hum, blooming users!
As you may notice, if you hover your mouse over the little icon at the end of the following link, the Snap Shots previews (formerly known as Snap Preview Anywhere) now works fine and dandy.
The nice Erik Wingren, head of UX Research at Snap.com, posted a comment in response to Saturday’s blog-post about how I couldn’t get Snap Shots working on my website. His comment prompted me to check that I had the latest and greatest version of the WordPress plugin (I didn’t) and to try it again. This time it kind of worked but not always.
So Erik posted another comment to say that my unique key was too short. He was right. I registered for a new key and now it works! I can only be impressed that it worked as much as it did with the abbreviated key!
Slightly sheepishly, I did check the old version of the plugin in case I’d always had the key wrong but I hadn’t – so I’ve no explanation why the old plugin didn’t work. But the new one does, which is the main thing. The WordPress plugin makes it incredibly easy to install (if you’re used to installing WordPress plugins) so I’m not sure what Snap.com could’ve done to make it more idiot-proof. 🙂
Good UX research from Snap.com, I think. What a great way to meet your users. I wish it were that straightforward to get feedback from users of business middleware….
p.s. Here’s some blurb that Snap.com provide to explain just what Snap Shots is about and how you can disable the previews if they drive you up the wall when you’re reading my blog (though I suspect that most people who read this use an RSS reader and probably have absolutely no idea what this entire post was about):
Introducing Snap Shots from Snap.com
I just installed a nice little tool on this site called Snap Shots that enhances links with visual previews of the destination site, interactive excerpts of Wikipedia articles, MySpace profiles, IMDb profiles and Amazon products, display inline videos, RSS, MP3s, photos, stock charts and more.
Sometimes Snap Shots bring you the information you need, without your having to leave the site, while other times it lets you “look ahead,” before deciding if you want to follow a link or not.
Should you decide this is not for you, just click the Options icon in the upper right corner of the Snap Shot and opt-out.